Responsible gambling

We take the well-being and safety of our players very seriously, which is why we offer a range of tools to help you maintain control over your gaming habits. Our platform recognizes that responsible gambling involves not only managing finances but also being mindful of time spent playing.

Setting Limits

To ensure that gaming remains an enjoyable experience, we recommend setting limits on the following aspects:

Deposit limits: set a daily, weekly, or monthly limit to prevent overspending
Loss limits: cap your net losses over a specified period to avoid significant financial setbacks

You can adjust these settings directly in your account area. Increases will take effect after a cooling-off period to prevent impulsive decisions.

Reality Checks and Session Reminders

Our reality checks provide timely reminders of:

Time spent playing
Net results: encouraging you to reflect on your gaming activities

These pop-up messages aim to promote responsible behavior by prompting players to consider taking a break or reviewing their habits.

Self-Exclusion Options

To safeguard your well-being, we offer two self-exclusion options:

Cool-off periods: take a temporary time-out from playing for set durations (24 hours up to 6 weeks) to gain perspective on your gaming activities
Permanent self-exclusion: voluntarily opt out of our services for a specified period or forever

During the self-exclusion process, you will not be able to access our platform, receive promotional communications, or place new bets.

Counselling Resources and Support

We understand that responsible gambling is a continuous process. Our links connect players with professional counselling resources:

Gambling Therapy
GamCare
Canadian provincial problem gambling helplines (e.g., ConnexOntario, Alberta Gambling Addiction Services)
French-language support options for Quebec residents (Gambling: Help and Referral, Mise-sur-toi)

Remember that we adhere to international responsible gaming standards. Our platform is designed to prioritize your well-being while providing an entertaining experience.

Maintaining Healthy Habits

To maintain a balanced lifestyle, consider implementing these practices:

Take regular breaks during gaming sessions
Engage in other hobbies and activities outside of gaming
Review and adjust your limits periodically
Seek support from family members or friends

By acknowledging the importance of responsible gaming and taking proactive steps to manage your habits, you can enjoy our platform with confidence.

Confidentiality

We treat all requests for self-exclusion confidentially. Your choices regarding responsible gambling will not affect your interactions with other players, promotions, or customer support services.

Responsible Gaming at Casino Freak is more than a policy; it's an ongoing commitment to the well-being of every player.